Case Studies & Success Stories
Real-world results. Proven outcomes. Confidential details protected.
Case Study 1: The Audit Countdown (Bronze / Gold Blend)
The Challenge
A fast-growing manufacturer in the clean energy sector was weeks away from a critical ISO 9001 audit. They had just lost their quality leader, their QMS was lagging, and team morale was low. A failed audit could have delayed production and shaken investor and customer confidence.
The Solution
Certus Quality stepped in as a Fractional Quality Director. We quickly conducted a gap assessment, developed a “no-fluff” action plan, and worked side-by-side with the team to:
- Lead final audit preparations
- Strengthen internal processes and documentation
- Rebuild a culture of quality through hands-on coaching
The Result
The client passed their ISO 9001 certification audit successfully — within the first week of our involvement. Beyond achieving certification, the engagement rebuilt team confidence and established a foundation of operational excellence.
“He brought structure, organization, and much-needed focused leadership in a very fast-paced environment… Moses made an immediate impact, strengthening team morale and re-engaging our quality system.”
— Senior Operations Leader
Case Study 2: From Scrap to Savings (Silver Package)
The Challenge
A mid-sized industrial manufacturer was struggling with excessive scrap rates and costly downtime in its coating operations. The problems had persisted for months, driving up costs and generating customer complaints. Despite internal efforts, the team couldn’t isolate the root causes.
The Solution
Certus Quality applied Lean Manufacturing principles and structured problem-solving methods. Working shoulder-to-shoulder with both quality and production teams, we:
- Delivered targeted Lean and problem-solving training
- Identified hidden process inefficiencies and defect patterns using data
- Implemented a modern quality software tool to monitor and analyze performance
The Result
The turnaround was dramatic:
- Scrap reduced by 81%
- Downtime cut by 65%
- Productivity boosted by 19%
- Customer complaints reduced by 33% year-over-year
“Moses isn’t about quick fixes — he gets to the root and solves it for good. He kept our team and our customer in the loop every step of the way. That level of transparency built trust, and it’s why the results stuck.”
— Manufacturing Executive
Case Study 3: The KPI Turnaround (Gold Package)
The Challenge
A leading equipment manufacturer’s supplier quality performance had plummeted, with KPI scores falling to just 53%. Customer warranty claims were rising, customer satisfaction was falling, and confidence in the quality function was eroding. The company needed a complete reset.
The Solution
Certus Quality took on the mandate to restructure and revitalize the quality function. Our approach included:
- Reorganizing supplier and production quality teams for efficiency and accountability
- Implementing clear KPI drivers to give the team actionable metrics
- Training internal auditors, supervisors, and managers on Lean and ISO 9001 practices
- Rolling out a strengthened quality system to improve reliability
The Result
In just nine months, KPI scores soared from 53% to 91%, warranty claims declined, and customer satisfaction rebounded. The company went on to earn an Industry Customer Satisfaction Award, demonstrating how disciplined quality leadership directly impacts reputation and the bottom line.
“Moses is both a technical expert and a genuine team player. He brings people together, uses data to guide decisions, and always follows through with integrity. That’s why he earned the respect of the entire organization.”
— Head of Operations